Refund policy

RETURN & EXCHANGE POLICY (Personalised Items)

Returns are accepted for personalised items within 14 days of receipt only if the item is proven faulty - as personalised items are unique to each customer.

When ordering please ensure all spellings/ details are correct, We are only able to print what has been confirmed so work on a copy and paste system to ensure there is no spelling mistakes. Due to this we do not offer refunds due to misspellings.

Important Notice Regarding Fonts: Due to the natural variation regarding font styles, there are occassions where names/custom text can appear to merge letters, or where capitalised letters are displayed as large lower-case letters. If you are uncertain about how your product may appear, please contact us prior to ordering for a 'proof' of the design of your order. 

If no proof is requested, no returns, or refunds will be offered for issues regarding font style, and variations.

RETURN & EXCHANGE POLICY (Non-Personalised Items)

Returns are accepted for non-personalised items within 14 days of receipt if the item is undamaged and in its original packaging.